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FAQ
Service Related Questions
Why is my air conditioner leaking water?
If your air conditioner is leaking water its best to switch it off and call us just make sure before you do that your filters are clean? If so it's more than likely that you have a blockage within the condensate line of the air conditioner.
Why is my air conditioner not heating or cooling?
If this is happening it is best to get a qualified professional to come out and diagnose, that is if you are certain it's not just the controller on the wrong setting. All in all it could be a number of issues from lack of or no refrigerant, the safety switches being engaged or the temperature sensor has malfunctioned.
Why is my air conditioner tripping the main fuse?
Usually when this happens its a major component and it best to get the professionals out to diagnose the issue.Most causes of a main circuit breaker trip is either a fan motor, compressor, PCB or faulty isolator that has failed and is causing it to trip.
How often should i clean my filters?
Depending on how often you utilise your air conditioner it is recommend to clean your filter bi-monthly in a residential application and monthly in a commercial environment.Most major air conditioning issues and repairs stem from the filters being dirty and blocked.
Why is the difference between service & maintenance?
A maintenance is a check of a system to ensure that it is working to the best of it’s ability. A Service Callout is when your system has malfunctioned and a qualified technician is required to do testing of the system to diagnose the issue.
