Luxe Trade Group Pty Ltd
Privacy Policy
Last updated 10 November 2026
Luxe Trade Group Pty Ltd (ABN 13 682 798 358), trading as Luxe Air and Luxe Air Conditioning ("we", "us"), installs, services and repairs air conditioning. This policy explains what personal information we collect, why, who we share it with and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Customers and enquiries: your name, phone number, email address and property address, details about your home and the system you want, photos you send us, and what you tell us by phone, email, text, WhatsApp or our quote forms.
- Jobs and payments: quotes, invoices, payments, site notes, commissioning records and photos of the work we do at your property.
- Trades, subcontractors and assistants who work with us: name and contact details, ABN and GST status, licences, tickets and White Card, driver’s licence, insurance certificates, experience, emergency contact, signature, agreed rates and hours worked.
- Website visits: pages viewed, the device and browser used and how you arrived, collected with cookies and similar tools (see Cookies and analytics below).
How we use it
- To answer enquiries, prepare quotes, book and carry out work, and keep records of the work.
- To invoice, take payments and keep our accounts and tax records.
- To check that the people working on our jobs are licensed, insured and safe to work, and to pay them.
- To meet our legal, safety and warranty obligations.
- To improve our website and, where you have not opted out, to tell you about our services. You can opt out of marketing at any time.
We do not sell personal information.
Software and AI tools we use
We run the business on our own dashboard, LUXE HQ. It uses software assistants, including AI models from Anthropic, OpenAI and Google, to read documents such as receipts, invoices and licence photos, and to draft messages, quotes and records. A person at Luxe reviews and approves anything that is sent to a customer or supplier, any order placed and any payment made. Information sent to these providers is used to provide the service to us, not to train their public models.
Who we share it with
Only with people and services that help us do the work, and only what they need:
- Our installers and subcontractors working on your job.
- Suppliers and manufacturers, for orders, warranties and registrations.
- Service providers that host or run our systems: Vercel, Railway and Supabase (hosting and databases), Google Workspace (email), Resend (website email), Twilio (text and WhatsApp messages), Xero (accounting), Anthropic, OpenAI and Google (AI tools), and PostHog and Google (website analytics and advertising).
- Government bodies, regulators or our advisers when the law requires it.
Some of these providers store or process information outside Australia, mainly in the United States. We use providers that protect information to a standard comparable with the Australian Privacy Principles.
Google user data (LUXE HQ dashboard)
Our LUXE HQ dashboard can connect to our own business Gmail mailboxes (for example hello@luxeairconditioning.com.au and accounts@luxetradegroup.com.au) through Google sign-in. When a mailbox is connected, the dashboard reads its emails and attachments to file supplier bills and receipts, link messages to leads and jobs, and draft replies. It sends an email only after a person at Luxe approves it, and it never deletes email. Only our own staff sign in to connect a mailbox, and access can be removed at any time from the dashboard or from the Google account’s security settings.
Email content is stored only as needed to show it in the dashboard and keep job and accounting records. It is not sold, not used for advertising and not shared except with the service providers listed above to run the dashboard. LUXE HQ’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Cookies and analytics
Our website uses cookies and similar tools from PostHog and Google to understand how the site is used and to measure our advertising. You can block or delete cookies in your browser settings; the site still works without them.
Keeping it safe and how long we keep it
We store information with reputable providers, limit access to the people who need it, use sign-in protection and encrypt stored passwords and connection keys. We keep information only as long as we need it for the purposes above or as the law requires: for example, tax and accounting records for at least five years, and safety, licence and compliance records for up to seven years. Copies of a worker’s documents are deleted when they stop working with us, unless the law requires us to keep them.
Accessing or correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us below. We will respond within 30 days. We may need to confirm who you are first.
Questions and complaints
Contact us at hello@luxeairconditioning.com.au or on 1300 322 093. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.